Pia
Pia is a service delivery automation and AI platform built for managed service providers (MSPs). It automates IT help desk work from client request through ticket resolution inside PSA tools such as ConnectWise, HaloPSA and Autotask, using AI-driven ticket triage, prebuilt automations and a Microsoft Teams assistant so MSP teams resolve tickets faster and deliver work consistently at scale.
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Service
Custom Automation Development
Bespoke automation build service for MSP-specific workflows not covered by prebuilt packs.
Software
AI Ticket Triage
Automated triage that classifies and prioritises incoming PSA tickets to route work faster.
Pia Chat
AI resolution assistant embedded in Microsoft Teams that helps technicians resolve IT tickets directly from chat.
Pia Engage
Client self-service tool that captures and routes requests via SmartForms to speed up ticket intake.
PiaPacks Automations Library
Catalog of prebuilt automations for common MSP service desk tasks, ready to deploy into the PSA.