Thread
Thread is an AI-powered service desk platform for Managed Service Providers (MSPs). It automates ticket triage, dispatch, and client conversations across chat, voice, and email, and integrates with PSA tools such as ConnectWise, Autotask, and HaloPSA.
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Software
Automated Triage
AI-powered ticket triage, categorization, and dispatch for MSP service desks.
Chat and Messaging
Client messaging that connects MSPs and end users through Microsoft Teams and Slack.
Thread AI Agents
Conversational AI agents that handle client interactions across chat, voice, and email.
Thread Intelligence
Client intelligence and proactive management insights drawn from service data.
Voice AI
Automated voice conversations for handling and resolving client service requests.